PRIVACY POLICY

Patient privacy is the top concern for Patientcare247.com. Patient Care is committed to protecting and respecting the privacy of visitors to Patientcare247.com (the “Site”) and the patients who use the services provided by Patient Care 24*7 (the “Services”), and therefore will only provide personally identifiable patient information to those particular healthcare providers with whom a user-patient books appointments to allow proper patient treatment. Information may also be handled by third party service providers such as hosting services that are bound by similar privacy restrictions. If you have any questions or concerns regarding this Privacy Policy, feel free to contact us at contact@patientcare247.com. If any modifications are made to this Privacy Policy, the most up-to-date version will be posted on the Site and we may also notify you of updates in another manner.

BY VISITING THE SITE OR USING OUR SERVICES YOU CONSENT TO THE COLLECTION, USE AND SHARING OF YOUR INFORMATION IN THE MANNER OUTLINED BY THIS PRIVACY POLICY AND THE TERMS OF USE. IF YOU DO NOT AGREE WITH THIS POLICY, YOU CANNOT USE THE SITE OR OUR SERVICES.


INTRODUCTION

The purpose of this Privacy Policy is to demonstrate our dedication to protecting your privacy by describing our practices regarding the use and collection of your information. Our objective in this policy is to make you feel secure when you visit the Site and/or use our Services, as defined in our Terms of Use. This Privacy Policy, along with the Terms of Use, applies to you in visiting the Site, whether or not you have created an account, and your use of the Services.


How We Collect and Store Your Information

To book an appointment via the Services, Patient Care 24*7 requires you to create a user account and in doing so, you will need to provide us with your email address, first and last name, physical address, date of birth, gender, insurance information, and phone number. The Site also automatically collects your Public IP Address and browser type upon your visit. In addition to the information collected for your user account and scheduling an appointment, Patient Care 24*7 stores the following information:

  • Patient Care 24*7 stores your appointment history and contact information in order to facilitate future appointment requests.
  • Patient Care 24*7 stores server logs of user session activity in order to optimize site interface for faster and easier bookings.
  • Patient Care 24*7 stores cookies on your hard drive in order to save field entries (e.g., location, username, and password) in order to permit a more streamlined booking experience. You can set your browser to block cookies if you would not like your hard drive to save Patient Care 24*7 cookies.
  • Patient Care 24*7 will only store user information specific to a Patient Care 24*7 client for the duration of Patient Care 24*7 contractual relationship with that client (e.g. your appointment with a primary care doctor, Dr. Akash, is stored until we no longer have an active contract with Dr. Akash). Information relating to a former Patient Care 24*7 client will be promptly deleted once Patient Care 24*7 relationship with the former client is officially ended.
  • Patient Care 24*7 will also save personal correspondence sent from you to Patient Care 24*7, including reviews/feedback regarding a particular appointment or doctor and “help” emails for the purpose of ensuring we provide the best possible Service.
  • Patient Care 24*7 stores your information for as long as your user account is active, and you may cancel your user account at any time.
  • Patient Care 24*7 obtains all of the above data and information both from your use of the Services, as described herein and the Terms of Use, and automatically upon your visit to the Site.


HIPAA and PHI

Protected health information or “PHI,” as defined by the Health Insurance Portability and Accountability Act (HIPAA), is any individually identifiable health information that a healthcare provider or another “business associate” to your healthcare provider receives about you. The information you enter into the Patient Care 24*7 Services that is medical information may be considered PHI. Furthermore, Patient Care 24*7 may receive PHI from or on behalf of your healthcare provider. In this role, Patient Care 24*7 is defined as a “business associate” in HIPAA and Patient Care 24*7 only uses your PHI according to HIPAA and may only use such PHI in accordance with permissions and/or consents given by you or your healthcare provider.


How We Use Your Information

  • Patient Care 24*7 only uses your personal information to facilitate your appointments and to send you Patient Care 24*7 reminders or promotions via the Services.
  • Patient Care 24*7 only uses your session activity server logs to optimize the Patient Care 24*7 Site’s interface.
  • Patient Care 24*7 aggregates non-personally identifiable data so that healthcare providers can understand patient appointment demand habits and preferences.


When We Disclose Your Information

Patient Care 24*7 will not sell any personally identifiable information or any PHI to any third party. Patient Care 24*7 will only share your personally identifiable information or PHI to healthcare providers with whom you book appointments. Patient Care 24*7 takes significant steps and has installed safeguards to protect your data on its secure servers and in internal communications. Patient Care 24*7 does reserve the right to share nonpersonally identifiable information about your appointments. As a specific example, if you submit a review on a healthcare provider, Patient Care 24*7 reserves the right to publish that review anonymously on the Site.

Also, Patient Care 24*7 reserves the right to provide non-personally identifiable and aggregated statistics on patient appointment demand preferences and habits to practices and third-parties in order to inform them how to optimize their scheduling practices. Patient Care 24*7 disclaims responsibility for potential disclosures of data by either healthcare providers that you have booked appointments with or other third parties. As required by law, Patient Care 24*7 will comply with court-ordered requests to provide your contact information.


How We Secure Your Information

Patient Care 24*7 uses secured infrastructure to store your data, and protects data transmissions using firewalls, company policies, and Secure Socket Layer (SSL) transactions. Despite these strong data security standards, Patient Care 24*7 cannot always prevent data breaches, especially by third parties. Patient Care 24*7 will do its best to protect private personal information, yet the sharing of such information with us is at your own risk.


Security for Reminders

By registering with Patient Care 24*7 and booking appointment(s) via the Services, you acknowledge and agree that your provider may send reminders and/or changes regarding your appointment via Patient Care 24*7. These reminders may be in the form of messages via SMS text, email and/or within the Patient Care 24*7 platform. You have the ability to select or de-select these notification methods at any time in your Patient Care 24*7 profile. Despite Patient Care 24*7’s commitment to the protection and safety of your sensitive information, an appointment reminder sent to you via email might not be “end to end encrypted” depending on your personal email provider. Meaning, Patient Care 24*7 cannot guarantee the delivery of an email to your personal email account will be encrypted and secure after the point that email is received by your personal email provider (e.g. Google, Yahoo!, etc.). If you select the option to be notified of appointments via email, such communications are subject to these encryption limitations.


How You Can Manage Your Information

If you wish to modify any of your account information or delete your account, you can do so by accessing the personal settings in your Patient Care 24*7 account. At any time, you may also provide written request via email to contact@patientcare247.com for us to erase any information we are storing on your behalf from your account unless there is a legal reason to not do so.


Revisions, Changes, and Updates To This Policy

Patient Care 24*7 reserves the right to modify or revise this Privacy Policy and/or the Terms of Use or any of its other policies at any time and in its sole discretion. The current version of this Privacy Policy and the Terms of Use will, unless otherwise designated, be available on the Site. Any modifications will be deemed effective immediately and incorporated by reference into this Privacy Policy, the Terms of Use and/or any other policy, as applicable, as additional terms for your use of the Site and/or the Services. We may notify you of updates in some other manner, but we encourage you to regularly check the Site for updates as they may involve important changes affecting your legal rights.

YOU UNDERSTAND AND AGREE THAT YOUR CONTINUED ACCESS TO OR USE OF THE SITE AND/OR THE SERVICES AFTER THE EFFECTIVE DATE OF ANY MODIFICATIONS TO THIS PRIVACY POLICY, THE TERMS OF USE AND/OR ANY OTHER POLICY INDICATES YOUR ACCEPTANCE OF SUCH MODIFICATIONS.

In addition, Patient Care 24*7 may, but does not have to, translate this Privacy Policy into other languages; however, the English version governs your relationship with Patient Care 24*7, and any inconsistencies among the different versions will be resolved in favour of the English version.


Cookies

Cookies are useful for enabling the browser to remember information specific to a given User. We place both permanent and temporary cookies in your computer’s hard drive. The cookies do not contain any of your personally identifiable information.

We use data collection devices such as “cookies” on certain pages of the Website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety

We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Website and you may be required to re-enter your password more frequently during a session. Additionally, you may encounter “cookies” or other similar devices on certain pages of the Website that are placed by third parties. We do not control use of cookies by third parties.


Advertisements on Website

We allow third-party advertising companies to display ads when you visit our Website. These companies may use information (not including username, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.


Third Party Website

The Site contains links to other websites. We are not responsible for the privacy practices or the content of such websites. We also make chat rooms, forums, message boards, and news groups available to you. Please understand that any information that is disclosed in these areas becomes public information. We have no control over its use and you should exercise caution when deciding to disclose your Personal Information.


Communications

You consent to receive/ communicate data, information, updates from Patient Care 24*7 regarding the Services, through valid modes of communication which includes but not limited to emails, SMS, MMS, and other messages etc. We provide you with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us after setting up an account with us.



If you wish to remove your contact information from all Patient Care 24*7 lists and newsletters, please write to contact@patientcare247.com.